FAQ
Find useful information and frequently asked questions below.
If you cannot find the answer you need, contact us
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Returning or swapping tickets
Refunds are only available if an event is cancelled or postponed.
If for any reason you are unable to use your tickets, you have two options - transferring to an equivalent show in the same season, or swapping your tickets to someone else.
Please note that for either of these options you will need to contact us at least two weeks prior to your event date. The Nest Collective is a not-for-profit arts organisation with a small team. We are unable to accommodate late requests for ticket transfers.
Ticket transfer to alternative date:
Available up to two weeks prior to your original event date (4 weeks for group bookings of 10 or more). Tickets can be exchanged for an equivalent show in the same season (depending on availability).
Ticket swap to a new ticket holder:
If you’re unable to attend the event, you may transfer your tickets to a friend. In order to do this, you will need to contact us to provide details of the new ticket holder (name, email address and mobile number) at least 2 weeks before the event.
Refunds
Tickets will not be refunded unless a performance is cancelled, postponed or abandoned when less than half the performance has taken place.
Do you offer concessions tickets?
Yes, The Nest Collective is committed to offering 10% of tickets at all of our events at a discounted rate, for NUS/Unemployed/Low Income audiences. Discounts apply to adult tickets only, and are subject to availability. Discount rates are set according to ticket price for individual events, and range from 10% for our most affordable events, up to 50%.
Please contact us if you have any questions or would like to request a transfer.
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For details about the venues we use, please see our Venues page.
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For details about the venues we use, please see our Venue Accessibility page.
Is there a dress code?
For our ceilidhs at Grand Junction, they have a strict no heels policy. Other than that, we have no specific dress code, come as fabulous as you like!
Is there an age limit?
Our evening ceilidhs are designed for adults, so we don't recommend bringing anyone under the age of 18. The minimum age we allow entry to is 14. Under 18s must be accompanied by an adult at all times.
For younger ceilidh dancers, we recommend coming to our Family Ceilidhs.
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For details about the venues we use, please see our Venue Accessibility page.
How many people attend a Campfire Club show?
This varies depending on the venue, but our Campfire Club shows are all small, intimate gatherings. You can generally expect between 100 and 150 attendees.
How are Campfire Club tickets priced?
Campfire Club events have three waves of tickets, starting at £15 for early-birds, £19 in the second wave and £23 in the third. Producing events in the arts is a fine balance, and we believe strongly in keeping our events as accessibly priced as possible, so we have set these prices in order to reward and encourage those who book their tickets in advance.
Can I park my car?
This depends on the venue. We recommend checking where the venue is and looking online to see if there is street parking or any nearby car parks.
Take a look at our venues page for more information
Can I bring my bike inside?
Depending on the venue you may be able to bring it inside, but we recommend you plan to lock it up outside.
How accessible are the events for those with limited mobility?
This also depends on the venue - please see our Venue Accessibility page.
What if I am late?
Once the doors have been shut then one of our staff will be checking for latecomers every 15 minutes.
What happens if it rains?
We’ll have some wet-weather cover, but we recommend you bring waterproofs / umbrellas if it looks like rain. These are all-weather events and will go ahead unless the forecast is severe.
Will there be food?
This depends on the venue - ticket holders will be advised by email one week prior to the event. When our Campfire Club events are not catered, you'll be allowed to bring your own food. We run our own bar so we ask that you don't bring any alcohol with you.
Do you take cash and credit/debit cards?
We are strictly cashless, you will only be able to pay with credit/debit cards.
Is this suitable for children and young adults?
These events are open to all ages, but we don’t recommend bringing young children or babies as the performances are often intimate and quiet.
Is it all outdoors?
Yes.
Can I take photos?
You may take photos at your discretion, but please be respectful of the artists and other audience members so as not to distract or disturb the performances. Please do not use any flash photography.
Is there a cloakroom?
There won’t be a cloakroom available, you must keep your belongings with you.
Will there be toilets available?
Yes there will be a toilet on site at all our venues.
Can I bring my own food and drink?
We don’t allow any drinks to be brought to these events. With food, it depends on whether we are catering on that particular night - ticket holders will be given specific information around what to expect with food.
I can’t make it anymore, can I give someone else my ticket?
Yes. In order to do this you'll need to contact us at least two weeks prior to the event with the details for whom you'd like to transfer the ticket/s to (name, email address, mobile number).
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How do I get there?
For the Master Shipwright's Palace, the nearest stations are Deptford (rail) or Deptford Bridge (DLR). The best bus routes are 188, 47 and 99.
Can I park my car?
There is some limited on-street parking nearby at weekends, marked by bays or single yellow lines.
Can I bring my bike inside?
At the Master Shipwright's Palace there is some limited space to lock your bike up inside the gate, though any bikes are left at the owner’s risk.
How accessible are the events for those with limited mobility?
At the Master Shipwright's Palace the event is outdoors and all on one level, however there is a range of terrain including gravel and grass.
What happens if it rains?
We’ll get a bit wet! Bring waterproofs or umbrellas to our outdoor events if it looks like bad weather. We’ll have some wet weather cover, but as this is an all-weather event we’ll have to roll with it if a bit of rain comes.
Will there be food?
Yes there will be a catered food offering you can purchase on site.
Do you take cash and credit/debit cards?
We don’t take cash on site so please only bring credit/debit cards.
Is this suitable for children and young adults?
Yes, all ages are welcome.
Is it all outdoors?
At the Master Shipwright’s Palace the majority of the event is outside, including two of our stages. There is also one smaller stage inside the house itself.
Can I take photos?
You are welcome to take photos but please be respectful of the artists and other audience members so as not to distract or disturb the performances.
Is there a cloakroom?
There won’t be a cloakroom available so you’ll have to keep your belongings with you.
Will there be toilets available?
Yes there are toilets on site.
Can I bring my own food and drink?
No. We will have catering and a bar available on site so we ask that you don’t bring your own food or drink, except water.
I can’t make it anymore, can I give someone else my ticket?
Yes. If you contact us we can transfer your ticket to someone else for you. If you would like to do this you will need to contact us at least two weeks prior to the event.
What should I bring?
This is an outdoor event so make sure you’ve got enough layers / warm clothes in case it turns chilly, and any wet weather gear if it looks like rain. Otherwise, just bring yourself!
Can I turn up at any time?
Yes there is no strict start time, though we recommend coming as early as you can to catch all the performers!
Can I leave the festival site and come back in?
No, once you’re in you must stay inside until you decide to go home.
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What Covid-19 measures do you have in place now?
In line with government guidelines for 'living with Covid' we are no longer instructing mask wearing and social distancing at our events. However, we ask all our audience to be respectful of our artists, crew and fellow audience members - respect people's personal boundaries, and if you have symptoms of COVID-19 or feel unwell please do not attend. Thank you.