Introduction
The Nest Collective, (“Us”, “We”, “Our”) is the data controller of your Information for the purposes of the Data Protection Act 1998 (the “Act”). We respect your privacy and we are committed to protecting your personal information as that term is defined in the Act (“Information”). We comply with the principles of the Act and aim to maintain consistently high levels of best practice in our processing of your Information.
This Privacy Policy (“Policy”) is intended to inform you how we collect, use and disclose your personal data. This Policy is intended to assist you in making informed decisions about your Information when using our website or attending our events. Please take a minute to read and understand the Policy.
By using our website and attending our events you consent to our collection and use of your Information as described in this Policy. If we change our Policy and/or procedures, we will post those changes on our website to keep you aware of what Information we collect, how we use it and under what circumstances we may disclose it. Your continued use of the website or attendance at our events after this Policy has been amended shall be deemed to be your continued acceptance of this Policy, as amended. We encourage you to bookmark this Web page and review this Policy regularly.
Who We Are
The Nest Collective is an acoustic folk club that organise and promote folk, world and traditional music events, formed in 2006 by Mercury-nominated singer Sam Lee.
What Information Do We Collect
All your Information will be held and used in accordance with the Act where applicable. We do not collect information that data protection legislation defines as ‘sensitive personal information’, such as medical history or criminal convictions.
When you visit and use our website or attend events at our venue you may provide us with, or we may collect, your Information such as your postal address, email address and other personal information. We collect and maintain Information that you voluntarily submit to us during your use of our website or attendance at our events. For example:
- when you register on our website to purchase tickets or receive an e-newsletter or press release, you may provide us with certain Information including your name, email address, demographic information and financial details ;
- where our website contains a social networking function, you may create and add to your profile by providing Information about your interests;
- if you sign up to receive an e-newsletter, press release, enter a contest or participate in social networking activities, you may provide us with contact information (e.g., email, telephone and/or or physical address); and
- you may provide us with Information in the course of email, customer support interactions and surveys.
We may ask for different pieces of Information. You can choose not to provide us with certain Information, but this may stop you from gaining access to a service or limit the features that you can use on our website and the information we are able to send you.
How We Use Your Information
We may collect…
Your name (first & last) – To send you your tickets, take payments and to give you a more personalised experience.
Purchase history – This helps us to tailor our communication so we can send you the shows and events we think you’ll be most interested in, if you have opted-in to receiving this information.
IP Address & Device type – Like most companies we have Cookies installed on our website so that we can track visitors (this is just a small piece of code inserted into a website’s HTML). We use Cookies to target adverts at people online who have visited our website. For more information on this, you can see our Cookies policy here. We also can see information such as the device you use to access our website, and this helps to inform us on how to provide the best customer experience for you.
Email address – Your email address is used to send any necessary information for shows you have booked tickets for, for example, if there’s a cancellation or change in door time. If you have opted in to receive marketing emails from us then we’ll also use it to send you news and information about upcoming events or promotions. You can opt out of these emails by clicking the ‘unsubscribe’ button at the bottom or by emailing or writing to us with your details.
Mobile number – To send you reminders about gigs that are about to go on sale (we’ll only do this if you have requested this information) or to send you information you need to know about the show. Please note we may have to pass your mobile number on to a trusted external company who send out text messages on our behalf.
Information we collect through your use of our website:
Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google may collect and use data to track and monitor the use of our website. This data may be shared with other Google services.
Google may use the collected data to contextualise and personalise the ads of its own advertising network.
You can opt-out of having made your activity on our website available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Google AdWords
Google AdWords remarketing service is provided by Google Inc.
You can opt-out of Google Analytics for Display Advertising and customize the Google Display Network ads by visiting the Google Ads Settings page: http://www.google.com/settings/ads
Google also recommends installing the Google Analytics Opt-out Browser Add-on – https://tools.google.com/dlpage/gaoptout – for your web browser. Google Analytics Opt-out Browser Add-on provides visitors with the ability to prevent their data from being collected and used by Google Analytics.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: http://www.google.com/intl/en/policies/privacy/
Twitter remarketing service is provided by Twitter Inc.
You can opt-out from Twitter’s interest-based ads by following their instructions: https://support.twitter.com/articles/20170405
You can learn more about the privacy practices and policies of Twitter by visiting their Privacy Policy page: https://twitter.com/privacy
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance.
You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Eventbrite
We sell tickets to our events via a third-party website, Eventbrite. Payment information and other details may be required by them in order to purchase tickets for our events.
We recommend that you read their privacy policy, which can be found here.
E-newsletter
We use a third party provider, Mailchimp, to deliver our monthly e-newsletters. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see Mailchimp’s privacy policy here.
Disclosure of Data
Business Transaction
If The Nest Collective is involved in a merger, acquisition or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
Disclosure for Law Enforcement
Under certain circumstances, The Nest Collective may disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
What Cookies Do We Use
A cookie is a very small text file placed on your computer or device. Cookies help us to:
- understand browsing habits on the websites;
- understand the number of visitors to the websites and the pages visited; and
- remember you when you return to the websites so we can provide you with access to previously saved quotes.
For more information on the cookies we use, please see our Cookie Policy.
How can you amend your preferences
Any electronic marketing communications we send you will include clear and concise instructions to follow should you wish to unsubscribe at any time. You may also amend your communication preferences by emailing us at info@thenestcollective.co.uk
Your personal data rights and how to contact us
You have certain rights under existing data protection legislation including the right to request a copy of the personal information we hold about you, if you request it from us in writing.
From May 2018 you will have the following rights:
- Right to access: the right to request copies of your personal information from us;
- Right to correct: the right to have your personal information rectified if it is inaccurate or incomplete;
- Right to erase: the right to request that we delete or remove your personal information from our systems;
- Right to restrict our use of your information: the right to ‘block’ us from using your personal information or limit the way in which we can use it;
- Right to data portability: the right to request that we move, copy or transfer your personal information;
- Right to object: the right to object to our use of your personal information including where we use it to send you relevant special education news and articles or where we use your personal information to carry out profiling to inform our market research and customer demographics (see section 5 above).
To make enquiries, exercise any of your rights set out in this Privacy Policy and/or make a complaint please contact our team at info@thenestcollective.co.uk
If you are not satisfied with the way any complaint you make in relation to your personal information is handled by us then you may be able to refer your complaint to the relevant data protection regulator, which in the UK is the Information Commissioner’s Office.
This Privacy Policy shall be governed and construed in all respects in accordance with the laws of England and Wales.
How long do we keep your personal information?
We may retain your personal information on our systems indefinitely, or until you request it is deleted. If, having registered for any of our Services, you do not use them for a reasonable time (which may vary depending on the Service(s) you’ve registered for) we may contact you to ensure you’re still happy to receive communications from us. Even if we delete your personal information it may persist on backup or archival media for legal, tax or regulatory purposes.
Changes to this privacy policy
We reserve the right to amend or modify this Privacy Policy at any time. The date of the most recent revision will appear on this page. If we make significant changes to this policy, we may also notify you by other means such as sending an email. Where required by law we will obtain your consent to make these changes.
